Cancellation & refunds

The short version

• Unused Keys from a pack can be refunded within 7 days of buying it.
• Keys already spent on a report that was delivered can't be refunded.
• If a report fails or comes out broken, we give you the Keys back or refund them.
• Refunds go back to the way you paid, usually within 5 to 7 working days.

What you buy

You buy Keys in packs (see Pricing). Each report costs 2 Keys. Keys are a digital credit with BlindSpot LLP: they aren't money, can't be transferred or cashed out, and only work on blindspot.properties.

Refunds for unused Keys

Changed your mind? Email agblindspot@gmail.com within 7 days of buying a pack, from the email on your account, and we'll refund the Keys from that pack you haven't used.

We refund per Key at the price you paid for that pack. For example, if you bought the Basic pack (6 Keys) and used 2, we refund the other 4 Keys. After 7 days, unused Keys stay in your account to use later but can't be refunded.

Keys you have spent

A report is made and delivered to you straight away, so Keys spent on a report that worked can't be refunded. A report you've already unlocked opens again for free: you never pay twice for the same report on the same flat.

When a report goes wrong

If you spent Keys and the report didn't generate, didn't open, or came out broken or blank, email agblindspot@gmail.com with the address and roughly when it happened. We'll give the Keys back to your account, or refund them if you prefer, within 2 working days.

Cancelling

There's no subscription, so there's nothing to cancel and you're never charged again automatically. You only pay when you choose to buy a pack.

How refunds are paid

Payments are handled by Razorpay. Approved refunds go back to the card, UPI account, wallet or bank account you paid with. Razorpay usually completes them in 5 to 7 working days; your bank may take a little longer to show it.

If a payment went through but no Keys arrived, or you were charged twice, email us with the payment ID from your Razorpay receipt and we'll sort it out.